Refund Policy

Last updated: 11th October 2023

1. Membership Refund

Hometree.lk offers memberships with various benefits and features. Please review this Membership Refund Policy carefully. By purchasing a membership, you agree to the terms and conditions outlined herein.

2. Eligibility for Refunds

We understand that situations may arise where you may wish to seek a refund for your membership fee. Refunds may be considered in the following circumstances:

• Unapproved charges or billing discrepancies.
• If you've paid for a space but circumstances force its cancellation.
• When you've purchased additional equipment such as a microphone and speaker but no longer require them.
• If you are on a monthly rental membership and do not plan to renew for the following month.

3. Refund Request Procedure

To request a refund, please contact our customer support team at info@hometree.lk within 7 days from the date of your membership purchase, detailing the reason for your refund request.

4. Evaluation of Refund Requests

All refund requests will be evaluated on a case-by-case basis. We reserve the right to deny or approve refund requests based on the validity of the reason provided.

5. Non-Refundable Memberships

Certain memberships, such as those provided as part of special promotions, may be non-refundable. This information will be clearly communicated at the time of purchase.

6. Refund Processing

If your refund request is approved, we will process the refund within 7 days using the same payment method you used for your membership purchase.

7. Cancellation of Membership

You have the option to cancel your membership at any time. Cancellation will be effective immediately upon receipt of your request, and no further charges will be incurred.

8. Contact Us

If you have any questions or concerns regarding our Membership Refund Policy, please contact us at info@hometree.lk.